Conference Concierge

Marathon, FL

Job Description

Assist the Sales, Catering & Conference Services Team in the administrative functions required

for effective hotel sales and management.


  • Create and Distribute Rooming Lists and Pick-Up Reports weekly as requested by Sales & Catering Managers. 
  • Create BEOs for In-House Meetings.
  • Provide Office Coverage for Sales, Catering, and Conference Services. 
  • Handle incoming inquiries and customer questions, problems, and concerns in a professional manner.
  • Maintaining office supply inventories.
  • Distribution of the following reports: Daily Events Report, Banquet F&B Forecast, BEO Batch Report, Events on the Books per Quarter for Isla Bella Beach Resort & Faro Blanco Resort
  • Assisting with processing advanced deposits and logging deposits in Delphi, and processing Vendor Invoices and Commissions. 
  • Provide administrative support for events, such as but not limited to creating buffet labels, menus, & signage.
  • Be a liaison between internal departments and external clients at the start of & during events as requested by the Conference Manager. 
  • Meet and greet group and event contacts as required.
  • Conduct Site Visits on behalf of the Sales and Catering Team or a walk-in basis during office coverage.
  • And any other duties as assigned.



  • Excellent written and verbal communication skills. 
  • Energetic, Hardworking, Flexible, and projects a professional demeanor. 
  • Flexible schedule; must be able to work weekends and/or evenings occasionally.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail with the ability to multitask.
  • Reliable transportation as we support two properties (located 1 mile apart).
  • Experience in Delphi or similar hotel software a plus.


Isla Bella Beach Resort is a 5 star 4 diamond hotel located on its own private island in the Florida Keys.  We are located in Marathon, FL, with 199 guest rooms, spa, marketplace, several restaurants, 10,000 sq. ft. meeting space, and 5 pools. Check us out online at and become part of the family today!