Front Desk Agent
Front Desk/Reservations Agents are a dual role where responsibilities are for providing a five-star welcome and departure experience to each guest; which may start with the initial reservation and/or any over the phone preparation(s) they need.
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on a daily checklist.
· High school diploma or suitable equivalent.
· 1+ years Front Desk Agent experience preferred.
Isla Bella Beach Resort is a 5 star 4 diamond hotel located on its own private island in the Florida Keys. We are located in Marathon, FL with 199 guest rooms, spa, marketplace, several restaurants, 10,000 sq. ft. meeting space, and 5 pools. Check us out online at islabellabeachresort.com and become part of the family today!